Mystery Phone Calls
Non verbal communication accounts for 70% of everything we say, so when the customer isn’t standing infront of you, the challenge becomes even greater.
It is vital to ensure that service and experience delivered over the phone is consistent with that of your locations or products. We create unique mystery phone call programmes that can be based on a variety of scenarios.
re:visit mystery calls are the perfect tool for understanding how bookings and requests for information are handled. Just like our re:visit Customer Experience Programmes, these mystery phone calls provide clients with more than yes/no answers and allow them to hear the emotion of the customer.
Fully integrated into re:view, you have the ability to analyse all the calls using the reporting suite and every call directly attaches to a written customer experience report and our digital CATI system allows you to listen to each and every call that is made as part of the programme.
re:visit Phone Calls also play an important part in the training and coaching process, giving managers/coaches and team members feedback directly from the customer about how they felt the call was handled.
Phone calls can be the first and only direct contact businesses have with their customers. re:visit mystery phone calls are a valuable supporting tool to assess call centre standards, and general telephone customer service.
It is vital to ensure that service and experience delivered over the phone is consistent with that of your locations or products. We create unique mystery phone call programmes that can be based on a variety of scenarios.
re:visit mystery calls are the perfect tool for understanding how bookings and requests for information are handled. Just like our re:visit Customer Experience Programmes, these mystery phone calls provide clients with more than yes/no answers and allow them to hear the emotion of the customer.
Fully integrated into re:view, you have the ability to analyse all the calls using the reporting suite and every call directly attaches to a written customer experience report and our digital CATI system allows you to listen to each and every call that is made as part of the programme.
re:visit Phone Calls also play an important part in the training and coaching process, giving managers/coaches and team members feedback directly from the customer about how they felt the call was handled.
Phone calls can be the first and only direct contact businesses have with their customers. re:visit mystery phone calls are a valuable supporting tool to assess call centre standards, and general telephone customer service.