Website Experiences
Websites have become the first point of contact for customers and the experience of the website will often define the customers’ perception of a business.
Our re:visit Website Experience Programmes are specifically designed to provide businesses with an end to end understanding of the customers online experience.
Unlike other companies who provide website analysis by running scripts and checking for ‘choke points’. Our re:visit web experiences use demographically matched customers from our database of over 300,000 to provide feedback about their own experiences and cover:
Deliveries are the last and often most lasting part of a customer’s online purchasing experience. Many companies outsource the delivery element of the purchase but customers still attribute this to the e-tailer. Our re:visit Web Experiences also provide e-tailers a detailed understanding of this important part of the customer experience.
For many bricks & mortar companies, their online stores are fast becoming their highest revenue generating stores and getting the experience right online is just as important as getting it right on the high street.
Our re:visit Website Experience Programmes are specifically designed to provide businesses with an end to end understanding of the customers online experience.
Unlike other companies who provide website analysis by running scripts and checking for ‘choke points’. Our re:visit web experiences use demographically matched customers from our database of over 300,000 to provide feedback about their own experiences and cover:
- Search engine rankings for keywords
- Website navigation assessments
- Content checks for depth, breadth, readability and information flow
- Requests for information & live chats
- Checkout & payment processes
Deliveries are the last and often most lasting part of a customer’s online purchasing experience. Many companies outsource the delivery element of the purchase but customers still attribute this to the e-tailer. Our re:visit Web Experiences also provide e-tailers a detailed understanding of this important part of the customer experience.
For many bricks & mortar companies, their online stores are fast becoming their highest revenue generating stores and getting the experience right online is just as important as getting it right on the high street.